Genesis Q Smart Lamp

1.What are the delivery charges?

Enjoy free shipping on all orders! We’re delighted to offer you this cost-saving benefit. No additional shipping fees will be charged on your purchases, making your shopping experience even more convenient and budget-friendly. Shop with confidence and take advantage of our free shipping service today!

2. What is the estimated delivery time?

After receiving your order and payment, we typically require 1-2 business days for processing. Delivery times range from 3 to 5 business days. Below is some reference information on shipping times and methods for various countries.Destination/Shipping Method/Estimated Shipping Time/Cost Table *Applies to products marked as ‘in stock’ only. DestinationShipping MethodEstimated Shipping TimeCostUnited StatesUSPS
3-5 business daysFreeUnited KingdomRoyal Mail3-5 business daysFreeEuropeDHL PACKET3-5 business daysFreeAustraliaAU POST3-5 business daysFreeThese estimated delivery times are subject to variations depending on specific locations and any unforeseen circumstances that might affect postal services.Shipping SecurityWe will provide you with a tracking number after the shipment. In the event of lost, damaged, or misdelivered items, you should promptly notify the courier. Alternatively, you can contact us, and we will conduct an investigation and assist you with possible insurance claims. Depending on the circumstances, you may be required to provide us with relevant photos or documents as evidence. We will also consider options for re-shipping or issuing a refund based on the specific situation To ensure accurate delivery to your specified destination, please carefully review your shipping address, including areas prone to errors such as postal codes and house numbers. If your building requires an access card for entry, please contact us via email or include this information in the order notes when placing your order.